How arrears automation works
LetSense monitors every rent payment. When a payment becomes overdue, it sends chaser emails to the tenant at intervals you define — then prompts you to take legal action when arrears reach the threshold.
Set up your chaser schedule
- Go to Settings → Arrears.
- Set your grace period — the number of days after the due date before the first chaser goes out.
- Add chaser intervals — for example: day 3, day 7, day 14.
- Toggle Auto mode on to let chasers send without manual approval. Leave it off to review each one first.
Legal escalation
When arrears reach 3 months (the Ground 8 threshold under RRA 2025), LetSense prompts you to generate a Section 8 notice. The notice is auto-populated with the tenant's details and the correct arrears amount.
Pausing for a payment arrangement
If a tenant has agreed a repayment plan, you can pause automation on individual tenancies. Go to the property's Finances tab, open the tenancy, and toggle Pause automation.
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