How the chaser system works
When a rent payment becomes overdue, LetSense can automatically send chaser emails to the tenant at intervals you define. You set it once — it runs without you.
Configure arrears settings
- Go to Settings → Rent arrears.
- Set your grace period (days after due date before the first chaser goes out).
- Set your chaser intervals (e.g. day 7, day 14, day 28).
- Turn on Automatic mode to let LetSense send chasers without manual approval, or leave it off to review each one first.
Escalation to Section 8
When arrears reach the Section 8 Ground 8 threshold (3 months' rent under RRA 2025), LetSense will flag the tenancy and prompt you to serve a Section 8 notice. You don't need to track this manually — the work queue will alert you.
Important: The automatic chaser system sends email only. For legally valid notice to quit, you must use the Section 8 process under Legal notices.
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