How to report a repair
- Open your tenant portal.
- Click Report a repair.
- Describe the issue — be specific. "Boiler not igniting" is better than "heating problem".
- Select urgency: Emergency, Urgent, or Routine.
- Add photos if you have them (optional but helpful).
- Submit. Your landlord or letting agent is notified immediately.
What counts as an emergency?
- Gas leak — call National Gas Emergency Service on 0800 111 999 immediately, then report via the portal
- Flooding or burst pipe
- No heating or hot water in winter
- Electrical fault causing danger
What happens next
Your report goes to your landlord or letting agent. They will assign a contractor and update the job status. You can track progress in your portal.